1. How moderation works
Staff enforce the server rules posted on our Discord. Reports come from players and staff.
2. Fair play
We use automated systems against cheating.
3. Permanent bans
A permanent ban is only issued by our staff.
4. What you are told
When you are banned we tell you the reason in plain terms and the length of the ban. We may withhold details that would help someone get around our rules.
5. Appeals
Contact us on our Discord to appeal. Include your Steam ID and why you think the decision is wrong. A different staff member from the one who issued the ban reviews it where we can. We aim to answer within 7 days and will tell you if it takes longer.
If you are unhappy with the result you can still use the rights in the Privacy Policy or complain to your data protection authority.
6. Ban evasion
Playing on another account or hiding your identity to avoid a ban can extend the ban.
7. Records and sharing
Ban records are kept as shown in the Privacy Policy retention table. Bans may be recorded on BattleMetrics as described there. There is no public ban list on our site.
8. Fair treatment
Rules apply the same to staff and to players who buy from the store. A purchase never shields a player from enforcement.